Appoint Us
Don’t deal direct! Let SMQ take the strain and secure the best solution for your requirements.
In order to do so, please call, fax or email us, or download the following wording onto your letterhead and fax or email it back to us.
 |
Download Letter of Appointment |
Remember…
Why Deal Direct?
Let SMQ take the strain!
Terms of Business
The Financial Services Authority (FSA) is the independent watchdog set up by the government to regulate the financial services industry and it requires SMQ Services Ltd (the member) to provide its clients with the following information.
We are specialist medical insurance intermediaries registered with the FSA, authorised to arrange general and none investment insurance products.
We are also members of the Financial Ombudsman Service and the Association of Medical Insurance Intermediaries.
We provide an independent analysis of medical insurance and non investment insurance products; including costs, benefits, conditions and general exclusions offered by the leading insurers, and you may verify who we are, by visiting the official FSA’s Web Site fsa.gov.uk/register quoting registration number 303193 or by contacting the FSA on 0845 6061234.
The information and reports we provide are based on statements made by the client or potential client, using a needs and demands fact find, which will identify the product or products best suited to the clients own unique needs and requirements.
Should the client carry existing cover which is deemed to be satisfactory, the member will take over the handling and administration of the existing policy or policies providing a normal broking service. At each renewal the member will carry out on the clients instructions a full market analysis, and will provide this by communicating the premiums, terms and conditions required by at least three alternative insurers.
This report will be provided together with the current insurer’s formal renewal at least twenty one days before renewal, in good time for full consideration as to what course of action if any may need to be take.
The member acts on the clients behalf at all times in the manner set out by the FSA in its handbook of rules and guidance and has a provision for guidance and assistance when claims problems, or accounts reconciliation are in dispute.
The member provides information on all the leading insurers in the market place relating to medical insurance, and a limited number of companies relating to non investment insurance products.
All the companies used represent the market as a whole and have been chosen for their competitive premiums and public reputation; details of their names will be supplied on request.
The member makes no attempt to influence movement between one provider or another, working together with the client using its best endeavours to provide information which is clear and concise, ensuring the client can make the decision on which contracts are most suited for their own unique needs needs.
The service provided by the member is free of all charges, with remuneration being obtained from the contract providers; details of which will be supplied on request.
The regulator states that all communications and instructions should be made in writing wherever possible with oral instructions being avoided to diminish possible disputes in the future.
The member keeps detailed electronic records of all policies including full membership details for at least six years in accordance with FSA regulations.
The client or their appointed representative has right of access to these records at a mutually convenient time and may by advising the member in writing, request that any records held by the member are destroyed.
All such records are treated as confidential and will not be provided to any third party save for the purpose of fulfilling obligations to the FSA as regulator.
The member confirms that adequate professional indemnity insurance is maintained for the clients’ protection in the event of negligence, and details of this insurance which complies with the FSA’s requirements is available on request.
Should any client wish to register a complaint against the member they can contact the member by writing to: The Compliance Officer, 52 Brooks Road, Sutton Coldfield, West Midlands, B72 1HR.
In the unlikely event that the complaint cannot be settled the client may be entitled to refer it to the Financial Ombudsman Service.
Finally we are required by the FSA to draw your attention to the fact that it is the clients responsibility to accurately answer all questions on any fact find, proposal form or any other document or statement made to us or sent to an insurer.
